General purchasing conditions

GENERAL SALES CONDITIONS This web page is property of By Peppas E-commerce S.L. with CIF number: B88301940 addressed in Pol.Ind. Europolis, C/ Berlín, Nave 8C 28232 – Las Rozas – Madrid, Tel. 918195413, e-mail:, hereinafter ByPEPPAS, When a user purchases on this website, hereinafter ByPEPPAS.COM, the user accepts the following terms and conditions. These conditions must be previously accepted to purchase any ByPEPPAS product. Access and navigation in ByPEPPAS.COM implies accepting and knowing the legal warnings, conditions and terms of use contained therein.
ByPEPPAS 2017©. All rights reserve

  1. Register

Individuals of legal age, with the capacity to contract, can access our services and purchase our products. The data you provide us when you make a purchase or register on our website must be complete and truthful, ByPEPPAS will reserve the right not to admit or unsubscribe those who do not comply with this requirement. It is the sole responsibility of the user to save username and password.
Remember that at ByPEPPAS you can also buy as a guest.

  1. Buy at ByPEPPAS

The prices shown on the website are the final prices, are expressed in Euros (€) and include taxes, unless, by legal requirement, especially in relation to VAT, a different matter is indicated and applied. Registration and acceptance of these conditions implies compliance with the product and its characteristics and price. The client can buy via internet from the web or depending on the place of origin of the purchase and the destination. All orders require acceptance of prices and descriptions of products available for sale. The purchase vouchers will not be compatible with sales or other offers and will not be accumulative with ByPEPPAS exclusive brands or brands excluded from promotions indicated in the General Conditions of the offer.

  1. Payment

    The means of payments accepted at ByPEPPAS are:

  •          Credit or Debit card
  •          PayPal

It is not allowed to use data or payment instruments from third party. *Promotions and discount coupons are not combinable. Only one coupon can be used per purchase.
Validate payment
Once payment has been validated, all data regarding delivery (address and shipping method), invoicing and bankcard used will be registered. The client's bank details will not be saved at ByPEPPAS, but they will be registered at our payment service provider on fully secure servers. ByPEPPAS reserves the right to check the personal data communicated by the client and to adopt all the necessary legal measures to verify the person whose bank account has been charged and the order has been placed, all in order to avoid all fraudulent payments.

  1. Transaction security

ByPEPPAS uses all means to guarantee the confidentiality and security of data transmitted through the web and on the website The website uses a secure payment system SSL (Secure Socket Layer) that guarantees the security of your data when making any payment on our website.

  1. Shipping

ByPEPPAS ships to Spain and Europe, and you can receive your orders in the chosen address (address, office ...) or pick them up at our ByPEPPAS stores. You can check them here Package making in our warehouses begins as soon as the payment arrives in our system.


Items purchased at ByPEPPAS online store are sent by courier and the approximate timeframes are:
Spain and Portugal: from 24 to 72 working hours.
Rest of Europe: 7 to 15 working days, depending on destination.
Rest of the world: consult, as it will depend on shipping characteristics. We will send an email, confirming delivery timeframe.


Peninsula and Portugal
For purchases over € 80, shipping is FREE!
For purchases less than € 80, shipping has a transport cost.    
- Spain from 3,00 €
- Portugal from 4,00€

Canarias, Baleares, Ceuta and Melilla
The customs expenses (DUA) are not included in the total amount of shipping costs. Client will be responsible for all the expenses generated by customs procedures and their tariffs.

Nº of products Canarias and Baleares Ceuta and Melilla
 1 product 10€/shipping 11€/shipping
 2 products 13€/ shipping 14€/ shipping
 3 products 16€/ shipping 17€/ shipping
 4 products 19€/ shipping 20€/ shipping
 5 products 22€/ shipping 23€/ shipping

For other destinations, please reach us by sending an email to At the time of delivery, it will be client's responsibility to make sure that the shipment is in good condition. In this way, if the box is open or if the appearance of the packaging raises doubts or suspicions about infractions to the inviolability of the product, the client should not accept it, notifying ByPEPPAS immediately by phone or e-mail. All packages will be delivered with a customer signature.


Our orders arrives from 4 to 7 business days depending on the country of destination. * At indicated times, such as promotions or holidays, this period might be increased. Also in cases where you have to request the model purchased from one of our stores. 6.4. Europe Shipping Costs: FREE SHIPPING in orders from € 150. For purchases of less than € 150, shipping costs are as follows:

1 - 2 ballerinas 3 - 4 ballerinas 4 - 6 Ballerinas 7 or more Ballerinas
Italy 15 € 18 € 20 € 22 €
Switzerland 32 € 34 € 37 € 40 €
Greece 28 € 30 € 41 € 44 €
Germany 14 € 16 € 17 € 18 €
Austria 15 € 18 € 18 € 22 €
Belgium 14 € 16 € 17 € 19 €
France 14 € 16 € 18 € 20 €
Ireland 15 € 18 € 24 € 28 €
Luxembourg 14 € 16 € 17 € 18 €
Netherlands 14 € 16 € 17 € 18 €
Sweden 25 € 29 € 32 € 34 €
UK 15 € 18 € 20 € 22 €

Clients will assume customs costs. PRE-BOOKING: • Those orders placed in the pre - booking mode will be delivered as soon as we receive them directly from the factory. • Period is usually from 3 weeks to 5 weeks. • We will send you an email, when your order has been shipped. • Orders will be charged at the time of finalizing the purchase. • Orders placed in this mode, can be returned or changed, under the same rules specified in the exchange and return package. • Deadline to make any change or return of those orders made in the pre-booking mode, will be 14 calendar days from the delivery date of the product.

  1. Changes and returns

There is a period of 14 calendar days from the delivery of the order to request a return or a change. To request any return you must do it by writing to us at We will process your return in 48/72 hours on working days *. * I understand working days, from Monday to Friday, except holidays During OUTLET, SPECIAL SALES, BLACK FRIDAY and FINAL OUTLET: any change in size and/or model must be paid by the customer, paying an amount of € 7.
This service is available at Peninsula, Baleares Islands y Portugal. 


Once we have received the return request, we will indicate the address in Madrid (Spain) where you must send the item, by the means of transport chosen. The customer assumes shipping costs. ByPEPPAS is not responsible in case of loss, theft, deterioration of the package during the shipment of the return of the order. ByPEPPAS guarantees the full refund of the order, with the exception of shipping costs, within a maximum period of 14 working days from the receipt of the product, as long as the product is in perfect condition, brand new, unused, and in its original packaging.  7.2. CHANGES

The first change of size or model is completely free. We will send a courier to your home, collect the original order, and deliver the requested model at the same time. In the event that the new product requested has a higher amount than the original order, send us an email to and we will give you the steps to follow. If you wish to exchange a product for a cheaper model, the remaining amount will be returned to you by means of a voucher so that you can use it on your next purchase. In the event that the second product sent as an exchange is to be exchanged again, you will not be able to select free exchange option, you must choose RETURN service that costs € 7. You must pay us the amount of the RETURN SERVICE and we will send you a courier at the address you indicate and we will deliver the second change requested at the same time. Templates do not accept changes or returns. Changes for orders whose destinations are outside Spain or Portugal, are not accepted.

You can carry out your return in our stores in Madrid completely free of charge! In the case of return in our stores, you must write us an e-mail to within a maximum period of 14 calendar days from when you received the merchandise to indicate the store in which you will make the return. By no means will any product be reimbursed in cash or by card in stores. The product will be reimbursed through an online transaction, in the same way that the payment was done when the purchase took place. Remember that the shipping costs of the product are not refundable. In the event that the product is more expensive, you must pay the price difference in cash or by card in our ByPEPPAS stores. Remember that we do not make changes of models that have an amount less than the original purchase in our physical stores, it can only be done through the online store. You can check the addresses of our stores here: ByPEPPAS STORES.


To make a return, please write us to, stating your order number and the product you want to return. Once your return has been accepted, we will respond to you within a maximum of 72 working hours, indicating the address where you must send your return. You can send it by ordinary mail, and we recommend that you send it by certified mail, so that if something happens with your return you can find it out. We are not responsible for any damage or loss that may be caused by the courier company you choose for your return. When we receive your return, we will send you an email, informing you if your return has been accepted, and proceeding with the refund of the amount. You will receive the refund in the same bank account in which you made your purchase. Shipping and return costs are not refundable. Defective Item: In the event that you received an erroneous or defective item, you must send us some photos showing the defect or error of the item Our team will evaluate the received photos in order to accept or decline the return. We carefully supervise all the shipments done to make sure they arrive in perfect conditions.

In the event that your return for a defective product is accepted, we will send you an email, within a maximum period of 48 working hours, indicating the address where you must send your return. You must send your return by ordinary mail, and we will reimburse you a maximum of € 13.5 in return costs. WITHDRAWAL RIGHT Consumer lays out a legal period of 14 days from the date of receipt of the merchandise to exercise his right of withdrawal without having to justify the reasons why he does so, since he has the right to test the merchandise, as he would do if it were bought in a commercial establishment. Shipping costs for withdrawal, exchanges and returns will be of total responsibility of the user, except in the case of a defective item whose costs will be assumed by ByPEPPAS The product must be in perfect conditions, brand new, unused, and in its original packaging.
Liability ByPEPPAS limits its liability in the following cases: It may happen that the chosen product is not as it is shown through the website, due to lack of resolution, problems with the browser being used or others of this nature. ByPEPPAS applies all measures concerning to provide a faithful display of the product, however, it is not responsible for the smallest differences or inaccuracies that may exist. ByPEPPAS will act with the maximum diligence in order to make the selected product available to the company in charge of transport/shipping. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, roadblocks, and in general any other specific to the sector, resulting in delays, losses or thefts of the chosen product. Technical failures that due to fortuitous or other causes prevent a normal operation of the service through the internet. Lack of availability of the site for maintenance or other reasons, which prevents having the service. ByPEPPAS puts all the means at its disposal in order to carry out the process of selection, payment and shipping of the selected product, however, it is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure.

  1. Rights reserved

ByPEPPAS reserves the right not to admit the registration of certain users, without any reason. Likewise, ByPEPPAS reserves the right to cancel or reject any order from a customer with whom there is a conflict regarding the payment of a previous order or that appears to present some type of risk. ByPEPPAS reserves the right to modify the prices of its products. Purchase price will be the current one at the moment of closing the operation. ByPEPPAS reserves the right to verify the personal information provided by the client and adopt the necessary measures to verify that the registered person is the owner of the documents or cards that he uses for payment. This verification may take the form of a request for proof of identity and/or address and/or bank documents. If the client does not respond to a request of this type within two days of its completion, the order in question will be automatically canceled, without the possibility of submitting a subsequent claim. ByPEPPAS reserves the right to unsubscribe those who are misusing or abusing the system, carry out fraudulent acts or that harm other users. In the event that ByPEPPAS or any entity that is professionally linked to ByPEPPAS detect any anomaly or suspect that a user is preventing the normal development of the system, illegally altering their records through any technical or computer procedure, or carrying out any fraudulent acts that contravene the transparency thereof, ByPEPPAS reserves the right to unsubscribe and withdraw benefits that could have been obtained automatically and without explanation of any kind, to all those users who have benefited directly or indirectly from this type of actions fraudulent, and may also exercise all civil or criminal actions that may correspond. Accordingly, ByPEPPAS declares that it has enabled the appropriate technological mechanisms and supports to detect any possible fraudulent, anomalous or malicious action that it intends to alter, register and proceed on this website. ByPEPPAS reserves the right to modify these General Conditions at any time and without prior notice. These changes will be published on the website so that the user gets to know them before proceeding to use them. Consequently, the user must carefully read these General Conditions on each of the occasions on which the website is used. The use of the page and/or use of the services, once General Conditions that are applicable have been modified, will mean the acceptance of the same by the user.

  1. Customer Service

If you have any question or suggestion please contact us to our Customer Service Support by phone from Monday to Friday from 10am. at 2:30 p.m. calling to telephone number: 91 819 54 13 or sending us an email to the following address:

  1. Intellectual Property

All the information contained on the web, as well as its graphic design and the codes used, are protected by copyright or other protection rights contained in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law. These rights belong exclusively to ByPEPPAS or its licensors, therefore, any act of reproduction, distribution, transformation or public communication, as well as any type of transfer, of all or part of the content of this site, and in general, of any object that according to current legislation is protectable by intellectual property regulations.

  1. Present

ByPEPPAS reserves the right to unilaterally modify the conditions and terms of use of this page. Any modifications will be announced conveniently. The entry into force of the modifications in the conditions of use will take place from the moment of their publication on this page.

  1. Users

Sales are exclusively directed to persons over 18 years of age, therefore, by using ByPEPPAS website, you acknowledge that you are over 18 years of age. We reserve the right not to allow registration for those users who do not comply with this requirement or with the requirements established in the corresponding general conditions.

  1. Content

ByPEPPAS makes every effort to avoid any error in the content that may appear on this page. ByPEPPAS does not guarantee, nor is it responsible for the consequences that may arise from errors in the content that may appear on this page. The information, content and data of any kind on the pages of this website or its promotional campaigns are reviewed before publishing; however, it is not possible to guarantee that they are absolutely free of typos, typing errors, composition defects and similar problems, so ByPEPPAS recommends users to be attentive to possible updates or rectifications that the website incorporates, to confirm the data that is of essential interest to them through personal, telephone or fax communication channels provided on these same pages and in the media; and in no case take any decision based solely or especially on the information of the website or promotional campaigns published on this page or third parties.

  1. Typographical errors

All the information published by ByPEPPAS in any advertising medium, of its property or that of third parties, especially those referring to banners, electronic communications by e-mail, or any other, and that contain any typographical error either involuntary or by manipulation of third parties, lack all value, and in case of doubt it is recommended that users confirm data through personal ByPEPPAS channels such as email or telephone.

  1. Exclusively informative purposes

All the information included on this site are purely informative. To purchase products offered at ByPEPPAS website, the user must register and accept the relevant terms and conditions.

  1. Links contained on ByPEPPAS Website

ByPEPPAS is not responsible in any way for those contents, commercial activities, products and services included that could be viewed through electronic links, directly or indirectly, through this page. Links contained at ByPEPPAS website, unless expressly stated otherwise, are for informational purposes only and in no case implies a suggestion, invitation or recommendation about them. These links do not represent any type of relationship between ByPEPPAS and the individuals or companies that own the pages that can be accessed through these links. ByPEPPAS reserves the right to unilaterally remove the links that appear on its page at any time.

  1. Surfing, Access and Security

Access and surfing on this page implies accepting and knowing the legal warnings, conditions and terms of use contained therein. ByPEPPAS makes every effort to ensure that browsing is carried out in the best conditions and to avoid damages of any kind that may occur during it. This page has been designed to support our browsers. ByPEPPAS is not responsible for any damages of any kind that may be caused to users by the use of other browsers or different versions of the browsers for which the page has been designed. Access to this page is done in a non-secure environment, so the information is transmitted in an unencrypted way.

  1. Trademarks

All the brands, logos and anagrams displayed on this site are property of ByPEPPAS or the third companies whose products are offered on this page. The use, without prior consent, of any element of the website that is subject to protection in accordance with current legislation on industrial property is expressly prohibited. In particular, trademarks, trade names, store signs, names, logos, slogans or any type of distinctive sign belonging to ByPEPPAS may not be used without the written permission of ByPEPPAS or third party companies. In any case, the allowances and licenses whose ownership corresponds to the companies whose products are offered must be requested directly from their respective departments, and ByPEPPAS has no relationship with such efforts.

  1. Legal proceedings

ByPEPPAS reserves the possibility of exercising the corresponding legal actions against users who violate or infringe intellectual and industrial property rights.

  1. Jurisdiction and Applicable Law

Spanish law safeguards terms and conditions that regulates this page and all the relationships that may arise. Any controversy that may arise from accessing or using this page is submitted to the exclusive jurisdiction of the courts of Madrid, without prejudice to the jurisdiction that corresponds under current consumer laws.